Privacy Policy

1. Information we collect

• Information you give us: when you request an estimate, call, text, email, message us on social media, or fill out a form on our website or in a Facebook or Instagram ad, we may collect your name, phone number, email address, ZIP code or address, and details about the items you want cleaned (for example, photos or a description of a sofa, mattress, carpet or rug).
• Information collected automatically: when you visit our website, we and our service providers may collect basic technical information such as your browser type, device, pages viewed and how you arrived at our site. We use tools such as Google Tag Manager, and we may use advertising tools such as the Meta Pixel, which can use cookies or similar technologies.

2. How we use your information

• To respond to your request and give you an estimate.
• To schedule, provide and follow up on our cleaning services.
• To contact you by phone, text or email about your request or appointment.
• To understand how our website and ads perform and to show relevant ads to people who may need our services.
• To keep records required for our business and to comply with the law.

3. How we share your information

We do not sell your personal information. We share information only:

• With service providers that help us run our business (for example, website hosting, scheduling, communication and advertising platforms such as Meta and Google), and only as needed to provide those services.
• When required by law, or to protect our rights, our customers or the public.

4. Advertising and cookies

Advertising platforms such as Meta may collect information about your activity on our website to help us measure ad results and show you relevant ads. You can control ad personalization in your Facebook, Instagram or Google account settings, and you can block or delete cookies in your browser settings.

5. Text messages and calls

If you give us your phone number, we may call or text you about your estimate or appointment. Message and data rates may apply. You can reply STOP at any time to stop receiving texts.

6. Data retention and security

We keep your information only as long as needed for the purposes above or as required by law, and we take reasonable steps to protect it. No method of transmission or storage is completely secure.

7. Your choices

You can ask us to access, correct or delete the personal information we hold about you, or to stop contacting you, by using the contact details below. We will respond within a reasonable time.

8. Children

Our services are intended for adults. We do not knowingly collect personal information from children under 13.

9. Changes to this policy

We may update this policy from time to time. The effective date at the top shows when it was last changed.

10. Contact us

HD Upholstery Cleaning

Hudson, MA 01749

Phone: (978) 985-9548

Email: hdsofaclean@gmail.com